Privacy Policy

1. Information We Collect

We may collect the following categories of personal information:

• Contact information — name, email address, phone number, and mailing address
• Project details — room dimensions, design preferences, photos, and specifications you provide during consultations
• Scheduling data — appointment and consultation preferences
• Payment information — billing address and payment method details processed through our secure third-party payment providers
• Communication records — emails, phone calls, and SMS messages exchanged with our team
• Device and usage data — IP address, browser type, operating system, referring URLs, pages viewed, and time spent on our website
• SMS opt-in data — your mobile phone number and consent status when you opt in to receive text messages from us

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and improve our custom closet design and installation services
• To schedule and manage consultations, appointments, and project timelines
• To communicate with you about your project, including updates, confirmations, and follow-ups
• To send promotional offers, service updates, and marketing communications (only with your consent)
• To respond to your inquiries and provide customer support
• To process payments and manage billing
• To analyze website traffic and improve our online experience
• To comply with applicable legal obligations

3. SMS/Text Messaging Opt-In & Consent

By providing your mobile phone number and opting in to receive text messages from Coffee in the Closet, you consent to receive recurring SMS/MMS messages related to:

• Appointment confirmations and reminders
• Project updates and scheduling changes
• Promotional offers and service announcements (if you have opted in to marketing messages)

Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP to any text message you receive from us. After opting out, you will receive a single confirmation message and will no longer receive SMS messages from us unless you re-subscribe. For help, reply HELP or contact us at admin@coffeeinthecloset.com.

Your consent to receive SMS messages is not a condition of purchasing any goods or services from us.

4. Mobile Information Sharing

We do not sell, rent, or share your mobile phone number or any personal information collected through SMS opt-in with third parties or affiliates for their own marketing or promotional purposes. Mobile information will only be shared with third-party service providers who assist us in delivering SMS messages (e.g., our messaging platform), and these providers are contractually prohibited from using your information for any purpose other than facilitating our communications with you.

5. Cookies & Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to:

• Analyze website traffic and user behavior
• Remember your preferences and improve your browsing experience
• Deliver targeted advertising and measure ad performance
• Enable social media integrations

You can manage your cookie preferences through your browser settings. Disabling cookies may limit certain features of our website. We may also use third-party analytics services such as Google Analytics, which collect data in accordance with their own privacy policies.

6. Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our business, including scheduling platforms, payment processors, SMS messaging services, email marketing tools, and analytics providers. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

We do not sell your personal information to third parties.

7. Data Security & Handling

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission, secure server infrastructure, and restricted access controls.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to promptly addressing any data breach in accordance with applicable law.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to correct or update inaccurate information
• The right to request deletion of your personal information
• The right to opt out of marketing communications, including email and SMS
• The right to withdraw consent where applicable
• The right to lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us using the information provided below.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Private Indian Investors LLC DBA Coffee in the Closet
Email: hello@coffeeinthecloset.com